By requesting and accepting a remote session from a ViaRemote representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. ViaRemote does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the ViaRemote Support software or system performance.

For your security and privacy ViaRemote recommends that you exit any applications you have open displaying content such as personal or confidential information before initiating a remote support session with a representative. ViaRemote further recommends that you remain seated at your desktop throughout the entire remote session.

Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. ViaRemote will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

ViaRemote undertakes the utmost care when servicing your computer. However, ViaRemote cannot guarantee that our service will resolve your problem and that attempting to rectify your technical issue may require an on-site service call.